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Other wireless devices like cordless phones, baby monitor, your neighbors routers, or other wireless devices can also interfere with your wifi signal. If there’s a thick wall, glass, or metal between your Xbox and router, this signal may be hindered causing slow or intermittent connection. Wifi signal is usually only effective for about 30 feet around the router. If you are on wifi, you have to make sure that your Xbox One is getting good signal. Try to use a different port in your modem/router to see if that will help. Use a different router port (wired connection setup).Īnother possible cause for this problem is a bad modem or router port.
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If your Xbox One is wired to the modem or router, try using a different network cable to see if that will make a difference. After that, turn it back and check for the problem again on your console.Ī defective ethernet cable can lead to connection problems. Turn the modem/router off and unplug it front he power outlet for about 30 seconds. If your Xbox One still continue to disconnect randomly after you reboot it, the next thing that you want to do is to power cycle the modem/router.
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If there are multiple devices connected to your router, it’s possible that one or some of them may be hogging the bandwidth. Go to the official Xbox Live Server Status page to see if there’s any current outages. Go through the list of solutions below and see which one can fix the issue. If your Xbox One keeps getting disconnected from Live, you have to check a number of things in order to identify the cause and fix the problem.